Support Center
Get Free Help from the Document Compliance Network Support Team
The Document Compliance Network Support Center gives every customer free, unlimited access to our U.S.-based support team via phone, email, and live chat. Whether you need help with onboarding, employee training, troubleshooting, or setting up new suppliers and products, we’re here Monday to Friday, 7:00 AM–4:00 PM PST. Document Compliance Network never charges for support, onboarding, or training — real help from real people, whenever you need it.
If You Have Questions, We Have Answers
If you’re stuck on anything for more than 30 seconds, give us a call. Our U.S.-based team is here to assist and encourage you — at no extra cost.
Outside business hours? Use the form below to tell us how we can help – we’ll get back to you the next business day.
Please complete the form below if you have a question, need help troubleshooting, need technical support, or want to set up a training session for a new employee.
Onboarding Assistance
Get help with onboarding or training
Your team is always evolving, and as we continue to update our software, our support team is always available to assist you in education and training for free. DCN never charges for onboarding, support, or training.
- New features and updates support
- Assistance with onboarding processes and employee training programs for new or existing users
- Support for integrating new hires and enhancing their skillsets
Live Support
Reaching Us Is Simple Via Form, Email, Or Phone.
Fast, friendly assistance from our expert support staff.
- Set up new products
- Set up new suppliers
- Digitize floor and production documents securely with DCN.
- No question is too minor-just reach out!
Support Hours
- Monday to Friday, 7:00 AM – 4:00 PM PST
- Closed on national holidays
Contact Details
Post-Demo Support
Get a follow up call to your demo
Discuss your questions and next steps with our team
- Receive a personalized follow-up call after your demo session
- Discuss further details, address questions, and explore next steps together
FAQ
Frequently Asked Questions
How long does implementation take?
Most customers are able to set up the supplier side the same day. There’s no heavy IT setup, no long onboarding, and no downtime. We offer unlimited in house customer service. Our team walks you through everything so you can start using DCN the same day.
What support does DCN offer?
What if I decide to leave DCN?
If you choose to leave, you can mass export every document out of the software in a clean digital format as well as a matching excel spreadsheet of all data.